When a child arrives to the reform school, he or she is named two personal key-workers who will work alongside the child and family and be their closest support during the entire placement in the reform school. Personal key-workers support the child’s positive growth and development and help with many practical matters in daily life. Personal key-worker work aims to encourage the young person, highlight his or her resources and provide the young person with as much positive feedback as possible. The aim is to create a confidential interactive relationship between the personal key-worker and the child which may promote addressing sensitive and even difficult issues. Personal key-workers are also responsible for cooperation with the child’s guardians, and support parents with bringing up their child as well as in their parenthood together with a family therapist at the reform school.
Personal key-workers are part of a care team consisting of employees from the child’s housing unit. The content of the work of a personal key-worker is guided by a plan for the child’s care and education prepared in cooperation with the child, guardians, care team, a specialist at the reform school (a psychologist, social worker, family therapist, nurse) and the child’s teacher. This cooperation network also regularly assesses the implementation of the plan and agrees on necessary changes.